Help Center

SHIPPING

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-5 business days to be delivered to you and we ship within 1-3 business days.
• International orders take 7-14 business days to be deliveredand we ship within 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Full price will be displayed at checkout. 
  

PAYMENTS

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept buy now pay later with klarna.
  

Note that additional exchange fee may apply if your currency is other than UK Pounds.

RETURNING YOUR ITEMS

Your 100% satisfaction is important for us. We offer a 7 day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 7 days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email traceyjaneonline@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• We do not offer returns on any item of our Lady Jane range - EXCHANGE ONLY.

PLACING AN ORDER

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!